At Scenario Shop, we want you to be completely satisfied with your purchase.
If for any reason you’re not, we offer a 7-day return and exchange policy from your parcel delivered.

Customers outside the GTA area are responsible for return shipping fees and must provide a valid tracking number.
We highly recommend purchasing shipping insurance, as we are not responsible for any loss or damage during the return transit.

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1️⃣ General Conditions

To be eligible for a return or exchange:

• Items must be in original condition, unworn or unused, with tags attached and in the original packaging, including all accessories.

• You must provide the original receipt or proof of purchase.

• A valid government-issued photo ID may be required.

• All returns and exchanges are subject to approval.

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2️⃣ How to Initiate a Return or Exchange

To begin the process, please contact us:
contact@scenarioshop.ca

Return Address:
📍 407-205 Placer Court, North York, ON, M2H 0A9

⚠️ Please do not send items back without prior approval.
Unauthorized returns will not be accepted.

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In-Store Returns & Exchanges（By appointment only）

You may also return or exchange your purchase in person at our studio:

📍 407-205 Placer Court, North York, ON, M2H 0A9
🕐 Open daily: Please contact us to make an appointment

Please bring the following:

• The item(s) for return or exchange

• The original invoice or proof of purchase

• A valid government-issued photo ID (may be requested)

Refunds will be processed back to the original payment method after inspection and approval.

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4️⃣ Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately at
contact@scenarioshop.ca
so we can evaluate and resolve the issue promptly.

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5️⃣ Non-Returnable & Final Sale Items

The following items cannot be returned or exchanged:

• Socks, undergarments, and swimwear (for hygiene reasons)

• Customized, Handmade or altered products

• Clearance items (final sale only)

• Items purchased during flash sales (no returns, refunds, or price adjustments)
  

• Items marked as “Final Sale”

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6️⃣ Refunds

Once we receive and inspect your returned item(s), we will notify you of the outcome.

• If approved, your refund will be issued to the original payment method within 10 business days.

• Please note: your bank or credit card provider may require additional time to process the refund.

• If you haven’t received your refund after 15 business days, please contact us at:
  📧 contact@scenarioshop.ca